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Items Tagged with 'customer'

ARTICLES

Software system update promotes subscription wash program purchases

DE PERE, Wis. — The system also allows customers to manage their accounts at home and purchase additional carwashes.


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Comparing commercial and retail detailers

Exploring the advantages and challenges that affect both sides of the detailing industry.
Gerardo DeJesus
The main question is: Who gives a customer the better choice? Is it a commercial detailing operation or residential detailing, commonly known as mobile or private detailing?
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Professional tips for building upkeep

Maintaining an attractive and safe environment for carwash customers.
Phillip Lawless

Though dirty floors and dingy restrooms may not be top-of-mind for carwash managers and employees, they are for customers and visitors.


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Building customer loyalty

David Dougherty

The good, the bad and the ugly sides to customer service

Debra Gorgos
I have written before about Yelp and how it can be a thorn in every business owner's side, or a blessing in a not-so-disguised format. A bad review can lead to a positive change, or a chance for you, as a business owner or manager, to come across as composed, reflective and repentant.


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