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Items Tagged with 'service'

ARTICLES

Auto Skills Center for military families adds detailing service

FORT RUCKER, Ala. — The center teaches auto repair skills and has an automated and self-serve carwash.


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Airport parking provider offers customers free washes

ATLANTA — The service is the first of its kind.


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Industry Watch

Family strives for exceptional customer service with carwash, lube business

POWAY, Calif. — The business believes employees and customers should get the same day off, so it is closed on Sundays.


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Joe Kennedy’s Auto Beauty Center

These pieces and other promotional materials developed by Kennedy showcase his basic marketing beliefs. First, be different in your marketing offerings. Next, never market detailing, market yourself.


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Professional tips for building upkeep

Maintaining an attractive and safe environment for carwash customers.

Though dirty floors and dingy restrooms may not be top-of-mind for carwash managers and employees, they are for customers and visitors.


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The good, the bad and the ugly sides to customer service

I have written before about Yelp and how it can be a thorn in every business owner's side, or a blessing in a not-so-disguised format. A bad review can lead to a positive change, or a chance for you, as a business owner or manager, to come across as composed, reflective and repentant.


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Kustom Klean Car Wash

Small town carwash owner/operator Frank Harris shares his tips for success in a town of 10,000 people.
My advice to those just starting out is to do your homework and know the market before you develop your business model. Be able to keep your business relevant by recognizing shifts in the market and adjusting accordingly once your business has been established.


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A hard sell

To survive today, you have to understand today's customer.

Blog: Why Obama won

Business owners can learn a tremendous amount from the hard-fought election since it was rich with content-based “teaching moments.”
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