PC&D NEWS
Fast lube chain upsells with diagnostics process
Thursday, June 25, 2009

MODESTO, CA — Quality Tune-Up, a chain of 36 auto repair/fast lube stores in California, has found a way to increase average ticket amounts even during a recession, according to a press release.

 

The June 24 release said nine stores were selected to use a Fluid Rx instant lubricant diagnostics process in order to show customers the condition of their vehicle’s fluids. After three years of using the program, Quality Tune-Up reported average ticket amounts grew with the use of the lubricant diagnostics process.

 

“I was looking for a way to increase sales and improve customer confidence,” said Tom McVey, manager of the nine locations. “The Fluid Rx test definitely shows when fluids have degraded. It provides a comfort level for Quality Tune-Up franchisees and our customers, allowing us to make better service decisions.”

 

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