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Every harried interviewer knows the danger of throwing out vague questions to a potential employee. You get canned answers in response — and the result can be a disastrous hiring decision.View
The ultimate activity guide to mastering the art of exceptional customer service.View
Problem employees bucking your authority? Take them by the horns.View
Bad attitudes? Discipline and performance problems? Here’s much-needed help for managers who need to "have a talk" with their people.View
For managers and HR professionals who know what they mean — here's what to say.View
Emulate the customer service practices of the best in the business.View
Great customer service depends on great customer service MANAGEMENT.View
Complete with examples of businesses of all kinds that are applying these methods to achieve remarkable profits in today's economy, Now, Build a Great Business! shows that when you do what the most successful companies do, you too can get extraordinary results.View