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Online Exclusives

These articles, tips and news stories were written exclusively for carwash.com.

ARTICLES

Ten tips for effectively handling customer complaints, part one

Turn unhappy customers into loyal patrons.


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Using chemicals wisely

Ensure a stronger bottom line with the proper use of chemicals.


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Four emerging concepts and trends in social media marketing

Identifying opportunities for businesses when marketing to millenials.


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Five strategies to ensure family business success

Keep your business healthy for generations to come with these tips.


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Readying your wash for another busy winter

BIRMINGHAM, Ala. — In PC&D’s November issue, contributing writer Chris Rojas talks about how to prepare and protect equipment for potentially harsh weather.


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Tips for maintaining dryers

BIRMINGHAM, Ala. — In PC&D’s October issue we discuss how to keep dryers performing their best to put the perfect finishing touches on cars, keeping customers coming back to your wash.


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Managing wait time for customers

Line management reduces the frustration of waiting vehicle owners.


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Secrets to staying cool under pressure

Answering the sometimes desperate question: How am I going to make this work?


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It may be too late!

Exploring a proactive solution to insurance issues called claims management.


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Over-saturation, wrong products can lead to resoiling

Michael A. Pennington, global director of training and consumer relations for Meguiar’s Inc., talks about common mistakes people make that lead to the resoiling of upholstery.

Make simple changes to the cleaning process to remove stains for good.


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IMAGE GALLERIES

How to start a carwash: Signage

Looking to start a car wash? You're going to need some signs. This gallery will give you an idea what other locations do in a effort to promote their services and visibility.

Photo gallery: R & R Car Wash storm damage

These photos document the damage done to R & R Car Wash in Columbus, OH. For the full details, read PC&D's eNews story here.