4 major variables of employee turnover - Professional Carwashing & Detailing

4 major variables of employee turnover

Like too many industries in the U.S., employee turnover is a common occurrence in the carwashing industry.

In the article, “All aboard,” featured in the March issue of Professional Carwashing & Detailing¸ Group Editorial Director/Editor in Chief Rich DiPaolo discusses why employee training is essential to ensure profitable operations for car care businesses.

Employee turnover, writes DiPaolo in the article, is common in the carwashing industry.

In the article, Steve Gaudreau, president of Brink Results LLC ([email protected]), shares four major variables of employee turnover in the carwashing industry.

  1. The compensation you offer. “What you pay determines to some degree who you attract,” he says. Look at the local competition and the overall market averages, and see what other carwash owners and operators are paying; and, if you are interested in attracting the best of the best, consider raising your starting wage by a dollar or two over the average.
  2. The interview process. Carwashing is a fast-paced and physical work environment. Therefore, notes Gaudreau, you want to hire people with high energy to work for your business. Crew employees have to be able to bend, twist, lift, push, pull, wipe, etc. Hiring high-energy and physically able candidates is important to achieve these tasks. “If you hire low energy, you get high turnover,” he warns.
  3. How people are trained. Most people are trained on-the-job by another employee who informs them what their mistakes are, creating negative feedback. “The right way to train is upfront, which is positive reinforcement from day one,” asserts Gaudreau.
  4. How people are managed. This is a matter of personal respect. “If you need to correct an employee, do it privately and not publicly. And, do not be angery, upset or yell; instead, communicate with the employee in a calm and professional manner,” advises Gaudreau.

“The most common reason why people quit, according to various surveys and polls, is because they were mistreated by their immediate boss,” continues Gaudreau in the article.

Learn more about the importance of employee training as well as how to reduce turnover here.

You May Also Like

Quick Quack rebrands 5 Kelly’s Car Wash locations

STOCKTON, Calif. — The carwash chain is holding special fundraisers and free washes to celebrate the grand reopenings.

STOCKTON, Calif. — Quick Quack Car Wash has announced in a press release the rebranding of five Kelly’s Car Wash locations in Sacramento, Stockton and Lodi.

After a brief closure to rebrand and remodel, both Stockton locations will reopen with a community fundraiser and grand opening celebration including giving away the top “Ceramic Duck” carwash package on every vehicle for 12 days. 

Tommy’s Express celebrates 150th location milestone

HOLLAND, Mich. — With locations in 30 states, Tommy’s Express offers quick service even at peak hours, with a three-minute travel down the carwash tunnel.

Turbo Tint opens newest franchise in Austin, Texas

ORLAND PARK, Ill. — This is the first location in Texas, and the company has plans to bring the brand to the Las Vegas, Phoenix, Tucson and Houston markets.

Take 5 Car Wash opens 2 locations in New Orleans area 

NEW ORLEANS — The new sites offer free Pro5 Plus washes and discounted Take 5 Unlimited memberships in celebration of the grand openings.

ZIPS releases final episode of Season 1 Car Wash Convos

FAYETTEVILLE, Ark. — Get to know University of Arkansas Razorbacks’ third baseman and softball star Hannah Gammill during a ride through ZIPS Car Wash.

Other Posts

Listen up

Expert tips for how business leaders can readily address the root causes of stress and burnout and ultimately facilitate a culture of caring.

Jax Kar Wash celebrates 70 years in business

SOUTHFIELD, Mich. — The carwash is celebrating 70 years in business with $0.70 washes along with other specials at all 32 locations.

Driven Brands announces executive transition

CHARLOTTE, N.C. — Prior to becoming a CFO, Ferrera spent close to a decade as an investment banker in both New York and London.

WOW Carwash acquires Soap City Express

LAS VEGAS — The Soap City acquisition expands WOW’s brand presence in Las Vegas metro area.