PHOENIX — Vanita Payne loves taking care of her car, which is why she purchased a special promotion for future detail work offered by Superstar Car Wash, according to station KNXV.

The problems began when she wanted to redeem the purchase. Payne was told that a car with a California license plate had already redeemed the package.

“I don’t know what kind of car redeemed it, but I know it wasn’t this van,” she said.

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Payne was referred by an employee to the corporate office, but said they were not quick to respond.

A spokesperson for the wash eventually contacted her, and explained that there was a misunderstanding. Payne was given her money back.

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