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Guest Post blog: Putting customer experience in carwash branding

BIRMINGHAM, Ala. — Customer experience plays a key role in developing a carwash’s brand.

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BIRMINGHAM, Ala. — In the latest Guest Post, John Booth, co-founder of Wash Systems LLC, discusses how implementing customer service strategies can help carwash owners and operators grow their brands.

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“A company’s brand isn’t simply a name, logo or phrase. The brand is what customers think of when they hear or see a business’ name,” says Booth. “In this sense, the ‘customer experience’ is how a carwash’s brand is developed.”

In the blog post, Booth briefly discusses the following customer service tips for carwashes:

  1. Create customer experience through effective team training.
  2. Rely on checklists to deliver a consistent experience.
  3. Establish an environment where everyone reports issues.
  4. Take care of any low-hanging fruit.
  5. Adjust any ineffective actions.

Read the entire blog post on customer service strategies here.

Do you want to contribute to the Guest Post? You can find more information here.

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