Hand wash focusing on customer experience - Professional Carwashing & Detailing

Hand wash focusing on customer experience

COVINGTON, Ga. — The owner of a new hand wash came up with his business model from the “ideal experience” he could imagine for his own carwash experience, according to CovNews.

COVINGTON, Ga. — The new hand wash in Covington is designed around providing a great customer experience while they wait the 15-20 minutes it takes to clean their vehicle, according to CovNews.

Read also: PC&D magazine

“I haven’t seen any carwash facility in Covington that caters from a customer service standpoint,” said wash owner Alrick Codner. “I just envisioned what my ideal experience would be like going into a carwash and used that as a guide.” The average cleaning package, notes the article, includes a washing, vacuuming, and a wiping down of the interior, windows, and dash.

The wash was converted from automatic to manual, with one of the former bays becoming a waiting room, with a beverage selection for customers as they wait. Codner’s plan is to provide free Wi-Fi, computers, and digital screens so customers can be updated on the progress of their vehicle as it is being cleaned.

Read also: Tips on providing quality customer service

The business, said Codner, which opened on May 9, has seen plenty of repeat customers, and he’s optimistic about its future moving forward.

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