DAVENPORT, IA ― A letter to the editor which appeared in the Quad-City Times praised the manager and staff at the Simoniz carwash here.
The March 23 letter, written by Pam Guzzo, stated that she had accidently missed the track when driving up to the start of the tunnel. Her hubcap has broken as a result.
"Without hesitation," Guzzo wrote, "the young man went to the office and seconds later the manager, Travis Johnson, appeared, assessed the damage, apologized for the mishap and instructed me to wait for him at the end of the wash. I wasn’t even out of the last rinse cycle when I could see Travis standing near the exit with clipboard, paperwork and camera in hand."
Wash receives ‘Cheers’ for customer service
Guzzo said that a few days later she got the call that her hubcap had arrived and should come come in and they would put it on her car.
"Not only did they remove the old hub cap and replace it with a shiny new one, but they also ran my car through the wash! Now that’s customer service! Thank you Simoniz staff."
To read the full letter, click here.
