The 25th anniversary Northeast Regional Carwash Convention (NRCC) offered three days packed with educational and networking opportunities for carwash owners and operators. Held Sept. 15-17, in Atlantic City, N.J., the educational sessions, show floor and other events provided new ideas and practical advice for carwash owners of all formats.
The show’s opening afternoon began with two Carwash College presentations: A “Labor” of Love and Self-Service Reinvigoration. Led by Robert Andre, the labor presentation covered a number of tunnel wash issues including tips for carwash service advisors, additional sales drivers and the steps for adding an express lane to a full-service wash. The presentation closed with information on the importance of location and discussed the reduced use of labor due to restrictive laws and tax concerns.
The NRCC’s second day was highlighted by a keynote address from Robert “Bob” Benmosché, former president and CEO of American International Group Inc. (AIG). His presentation, Elevating Your Business Beyond Adversity, covered Benmosché’s time in the Army as well as his planning and approach to preventing the collapse of AIG.
Benmosché emphasized the importance of employees and their morale when it comes to building — or rebuilding — a business. He asked the audience how they encourage workers and let their employees know that they matter. While having a vision for your business’ success, Benmosché said it was also important to:
- Ask employees what they want
- Continue a dialogue with employees
- Let employees know you’re accessible
- Train employees to succeed.
Benmosché closed his presentation with an audience question and answer session.
Other Tuesday events included a morning presentation by Lou and John Rendemonti on the importance of having a succession plan and thorough estate planning. The luncheon included the NRCC Awards Presentation where Co-chair Mike Benmosché was surprised with the 2014 NRCC Half of Fame award and an ICA representative spoke on the group’s events for 2014, 2015 and 2016. After a full afternoon of show floor exhibits, the day closed with the 25th anniversary celebration featuring a photo booth and caricature artists.
The final day opened with a round table discussion and breakfast and an educational session on the Affordable Care Act. The show floor reopened for four hours to close out the 2014 event.
The 2015 NRCC dates were announced for Oct. 5-7, 2015.
