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PC&D Unscripted 18: Elevating carwashing user experiences

Sergio de Oliveira, DRB’s user experience design manager, discusses ways to enhance customer and employee user experiences.

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In this PC&D Unscripted interview, Associate Publisher – Editorial Rich DiPaolo and Sergio de Oliveira, DRB’s user experience design manager, discuss ways to enhance customer and employee user experiences.   

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For instance, de Oliveira says, “More often than not, software is probably the first touchpoint for a carwash’s customer with their brand. You want to make sure you’re making a great first experience with those touchpoints.”

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