Providing customer service through Twitter - Professional Carwashing & Detailing

Providing customer service through Twitter

CLEVELAND — Twitter is an ideal fit for businesses to use for customer service because it is a place people share information and allows for a quick and timely response, according to Small Business Trends.

CLEVELAND — More businesses are turning to Twitter for customer service interactions because the social media website is widely used and allows for quick responses, according to Small Business Trends.  

While people were once pleasantly surprised when a business responded to them on Twitter, the blog notes that now it has become more expected. If your wash creates a Twitter account, they should know that responding is expected.

Read also: Tips on starting a Twitter account

To separate normal communications from those dealing with complaints, a second Twitter account may be created by a business, the blog suggests. However, creating a different Twitter handle for customer service will increase expectations for a quick response.

When a negative tweet comes in, Twitter can be used to refer the person to a FAQ guide on the company website or to a self-help page, notes the blog. Also, your wash may be receiving similar complaints time and again, and a prepared response can work in this situation to quickly solve the issue.

Read also: Tips on providing customer service

To read the Small Business Trends blog, click here

A full study on how businesses can use Twitter was done by Simply Measured, and can be read here

You May Also Like

Sud Stop launches first location with $5 premium plans

ORLANDO, Fla. — The Sud Stop Car Wash brand has sights on more than 30 express carwash locations across the Southeast United States.

sud-stop-feature

ORLANDO, Fla. — Sud Stop Car Wash is making a splash in the express carwash industry by offering new guests an $80 savings on its SignatureSud unlimited wash plan at just $5 a month for the first two months, according to a press release.

The new express carwash company recently opened its first location in Bradenton, Florida, the first of more than a dozen Sud Stops slated to open in 2024.

Mammoth Holdings opens Today’s Car Wash

HEWITT, Texas — This is the eighth site under the Today’s Car Wash brand and represents Mammoth’s goal of reaching 500 sites nationwide.

mammoth holdings logo
Metro Express Car Wash CEO’s influential recognition

BOISE, Idaho — Bill Martin was honored as a CEO of Influence for his 50 years of dedication and innovation in the carwash industry.

metro-ceo
NYSCWA spring tour covers many bases

CLIFTON PARK, N.Y. — The New York State Car Wash Association spent a day touring three unique washes in New York.

carwash-generic
Spotless Brands expands to start 2024

OAKBROOK TERRACE, Ill. — Spotless Brands sets aggressive growth with new locations open in 2024’s first quarter.

Other Posts

Summit Wash Holdings announces $200M+ growth investment 

PALM BEACH GARDENS, Fla. — The carwash company is committed to strategic growth opportunities in existing markets.

National Carwash Solutions announces new CCO

GRIMES, Iowa — The new NCS CCO will leverage extensive experience in engineered products markets to enhance sales and marketing strategies.

ncs-logo-feature
Mark VII Equipment new CEO

ARVADA, Colo. — Mark VII’s new CEO, Uwe Scharfy, took his position on May 1, bringing a wealth of knowledge and leadership to the company.

mark vii logo
IGL Coatings USA welcomes new leaders

SARALAND, Ala. — The company has made a transition in ownership and leadership, passing the reins to Mike Karlen and Dustin Jackson.

igl new leaders