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Providing customer service through Twitter

CLEVELAND — Twitter is an ideal fit for businesses to use for customer service because it is a place people share information and allows for a quick and timely response, according to Small Business Trends.

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CLEVELAND — More businesses are turning to Twitter for customer service interactions because the social media website is widely used and allows for quick responses, according to Small Business Trends.  

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While people were once pleasantly surprised when a business responded to them on Twitter, the blog notes that now it has become more expected. If your wash creates a Twitter account, they should know that responding is expected.

Read also: Tips on starting a Twitter account

To separate normal communications from those dealing with complaints, a second Twitter account may be created by a business, the blog suggests. However, creating a different Twitter handle for customer service will increase expectations for a quick response.

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When a negative tweet comes in, Twitter can be used to refer the person to a FAQ guide on the company website or to a self-help page, notes the blog. Also, your wash may be receiving similar complaints time and again, and a prepared response can work in this situation to quickly solve the issue.

Read also: Tips on providing customer service

To read the Small Business Trends blog, click here

A full study on how businesses can use Twitter was done by Simply Measured, and can be read here

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