Restore all interiors to their original, brand new appearance - Professional Carwashing & Detailing

Restore all interiors to their original, brand new appearance

Following the correct procedures is key to making sure each job looks its best. Adhere to these tips to give every customer a "brand new" interior.

There are procedures for employees or operators working to remove the toughest interior stains. Michael A. Pennington, global director of training and consumer relations with Meguiar’s Inc. provides the following steps as an example of common best practices in the industry.

Dry brush and vacuum first.

Frequently, dry brushing and vacuuming will remove 70 percent of the stains because they are generally on the surface. When an employee dry brushes while vacuuming, it fluffs the fibers and removes the majority of the dirt.

Identify the stain.

Commonly, stain removal fails because workers treat all stains the same. It is far too easy to fall into the routine of grabbing one product and following one process.

In many instances, the customer will explain what caused the tough stain. If not, an employee or service writer should ask what the stain is when he or she gets the vehicle. Employees can ask, “Hey, I noticed you referenced stains in your floor mats. Do you have an idea what the stain is?”

Determine the best treatment.

“It’s really a tannin stain versus a protein stain, and that’s what you want to identify,” Pennington states.

Tannin stains frequently can be identified by the darkness. The result of coffee or tea spills, tannin is a naturally occurring vegetable dye or color in these drinks and some foods.

Protein stains are typically dairy products, and they are caused mostly by food, organic matter or possibly milk. Typically these need to be addressed differently to solve the common resoiling issue. Finally, interior oil or grease stains are another possibility.

Based on the identification, workers can choose the appropriate product and address that stain independently. Oil and grease stains respond well to all-purpose cleaners while the tannin and protein products should be called on for the other stains.

Remember to tamp the stain.

Let’s say a car has a tannin stain or a protein stain. First an employee should lay a clean towel on the stain. Next, he or she should take a brush and actually tamp it up and down on the towel, lightly beating it almost like using a hammer, Pennington says.

The goal is to minimize spreading while pulling the stain’s cause up to the surface. Using the tamping method, workers can pull the material into the towel and prevent further spreading.

“Unfortunately, what a lot of people do is they’ll take that spray and they start brushing back and forth,” Pennington says. “All that does is spread the stain.”

Use your all-purpose cleaner on other surfaces.

Once the stain has been removed, the next step is general cleaning with the all-purpose cleaner. This product offers the best removal of regular dirt.

Adjust the pH to avoid resoiling.

The final step, according to Pennington, is coming back over the entire carpet and other interior fabrics with a neutralizer. This product is designed to set the pH back to “basically zero.” This treatment should be lightly back brushed into the surface.

This series of steps will provide not only excellent stain removal and results, it will show a dedication to customer service. “We can raise the level or raise the expectations,” Pennington continues. “Be a little more professional by understanding and asking these questions and really delivering customer service.”

Read the full article here.

You May Also Like

Advancements in surveillance cameras

Investing in modern surveillance technology can promote
safety and protect your business.

surveillance camera

From vandalism to theft and even false damage claims, owners and operators of automotive services, such as carwashes, face potential crimes that could hurt a brand’s reputation and long-term profitability.

Physical barriers, rolling gates and floodlights aren’t enough for protection. Security cameras and surveillance systems are needed to identify any suspicious activity. Equipping a carwash site with the latest technological advancements in surveillance equipment will help owners to monitor every area of their facilities, deter illegal activities, provide proof for insurance claims and prosecute guilty parties.

The state of the detailing industry

How new services and operational flexibility helped this market rebound from 2020.

Selling need, not price

How to sell detailing services at the carwash.

detailing, need, price
How to clean an engine

Eleven steps to cleaning a car engine safely.

engine cleaning
Carpet extractors vs. vapor steam cleaners

Get the best of both cleaners.

steam cleaner, carpet extractor

Other Posts

Wash Talk ep. 127: Offering Free Vacuums

Amid rising costs, we wondered if free vacs for customers has a substantial ROI.

Gateway Car Wash & Detailing celebrates ribbon cutting

CERES, Calif. — The event celebrated the carwash’s remodel.

Wash Talk ep. 119: Big draw vacuums

Insights on the benefits of modern carwash vacuum technology and design.

Bright lighting insights

How using solar and LEDs can save your bottom line.