Suds Creative, Retention Express partner

Suds Creative, Retention Express partner to create better customer experience

MERIDIAN, Idaho — A new technology- and customer-focused partnership.

MERIDIAN, Idaho — Suds Creative, a carwash data-driven marketing and CX technology company, announced a new partnership with Retention Express LLC, according to a company press release.

Retention Express is an outsourced, white labeled, customer experience support team focused on membership retention across all customer touchpoints for carwash operators.

The partnership will focus on identifying strategic opportunities for collaboration between the companies on a client-by-client basis.

“Our goal is to drive greater revenue for our clients and we’re laser-focused on strategies and tools that will help the hundreds of operators we work with achieve their business goals. Aligning with Retention Express allows us to expand our ability to help clients deliver outstanding customer support to members and customers without increasing their own team size and allowing their employees to better serve on-site customers,” said Jason Baumgartner, CEO of Suds Creative.

“We are thrilled to partner with Suds and to provide carwash owners a dedicated solution to closing the back door of churn, delivering superior customer support, and creating more satisfied customers,” says Bobby Thomson, CEO of Retention Express. “We really are able to quarterback the off-site customer experience while our specialists capture the voice of their customer by solving every inbound customer inquiry through a first call resolution approach and providing owners with valuable insights and analytics.”

You May Also Like

Arcadian Services acquires CBC Distributing

FLORENCE, Ala. — CBC’s facility becomes part of the Arcadian distribution network, allowing for increased product inventories as well as geographical reach.

FLORENCE, Ala. — Arcadian Services LLC announced in a press release the acquisition of the assets of CBC Distributing of Clarksville, Tennessee.

CBC’s car and truck wash chemical and automotive detailing product offerings complement Arcadian’s existing products to provide customers with a wide range of car and truck wash chemicals, vehicle and boat detailing chemicals and accessories.

MILES Auto Spa distributes discount cards to benefit Williamson Health

NASHVILLE, Tenn. — Community members to receive discounts on carwashes, portion of proceeds to support local healthcare system.

Big Dan’s Car Wash opens 3 locations in a month

ROME, Ga. — With these three openings, Big Dan’s has seven sites open in Georgia, one in South Carolina and nine in Florida.

El Car Wash acquires Ultimate Express

MIAMI — El Car Wash will merge Ultimate Express into their current unlimited membership programs, allowing members to have access to all 75+ locations.

Spark Car Wash raises $30 million to expand footprint across Northeast

SUMMIT, N.J. — The investment enables Spark to further develop its expanding store base.

Other Posts

9 carwash small business owner tips

How to succeed in the competitive professional carwashing industry.

Summit Wash Holdings grows in Connecticut

PALM BEACH GARDENS, Fla. — The addition of two Russell Speeder’s locations brings the brand’s count to 30.

Express Wash Concepts innovates fleet car care with app

COLUMBUS, Ohio — The new app offers fleet customers account management, user administration and regular monitoring of wash data.

Soapy Joe’s Car Wash opens location in Vista, California

VISTA, Calif. — The grand opening festivities will include free carwashes for every customer all day.