What customers want
Effective techniques to help customers find what they’re looking for.
Profile: Auto Spa Express
This massive auto care facility is a one-stop shop.
PC&D Unscripted 18: Elevating carwashing user experiences
Sergio de Oliveira, DRB’s user experience design manager, discusses ways to enhance customer and employee user experiences.
Wash Talk Ep. 41: Customer Service and Outreach Practices for Self-serves
Ben DuGoff, operator for College Park Car Wash, discusses some ways his carwash receives feedback and stays engaged with customers.
Carwash customer retention policy
This policy example can help your business gain lifelong customers.
Expanding additional profit centers
Learn tips for selecting and installing popular equipment that can boost profitability.
Wash Talk Ep. 31: How to Create a Successful Brand
John Roush, CEO of Express Wash Concepts, offers tips for branding a carwash and how to create a fun theme.
Carwash Connection: Foam advances
AKRON, Ohio — Foam isn’t just for show.
Wash Talk Ep. 25: How to Make a Self-Serve Carwash Stand Out
Dave Edwards, a carwash owner and treasurer for the Car Wash Association of Pennsylvania, discusses ways to set a self-serve apart from its competition.
Strategies to increase carwash revenue
Your pay stations, menus and pricing all play a role.
Strategies to prevent noise issues
Steps to contain carwash tunnel noise when operating near residential areas.
Quieter wash wheels and brushes
How foam media and wash wheels have evolved to improve customer satisfaction.
