customer experience Archives - Page 4 of 4 - Professional Carwashing & Detailing
What customers want

Effective techniques to help customers find what they’re looking for.

customer, customers, wants, needs, experience
Profile: Auto Spa Express

This massive auto care facility is a one-stop shop.

Auto Spa Express
PC&D Unscripted 18: Elevating carwashing user experiences

Sergio de Oliveira, DRB’s user experience design manager, discusses ways to enhance customer and employee user experiences.

user experiences
Wash Talk Ep. 41: Customer Service and Outreach Practices for Self-serves

Ben DuGoff, operator for College Park Car Wash, discusses some ways his carwash receives feedback and stays engaged with customers.

Carwash customer retention policy

This policy example can help your business gain lifelong customers.

man, car, damage
Expanding additional profit centers

Learn tips for selecting and installing popular equipment that can boost profitability.

vacuums, LEDs, lights, truck
Wash Talk Ep. 31: How to Create a Successful Brand

John Roush, CEO of Express Wash Concepts, offers tips for branding a carwash and how to create a fun theme.

Carwash Connection: Foam advances

AKRON, Ohio — Foam isn’t just for show.

Wash Talk Ep. 25: How to Make a Self-Serve Carwash Stand Out

Dave Edwards, a carwash owner and treasurer for the Car Wash Association of Pennsylvania, discusses ways to set a self-serve apart from its competition.

Strategies to increase carwash revenue

Your pay stations, menus and pricing all play a role.

profits, revenue, money, dollars, dollar bills, Benjamins
Strategies to prevent noise issues

Steps to contain carwash tunnel noise when operating near residential areas.

noise, loud, man
Quieter wash wheels and brushes

How foam media and wash wheels have evolved to improve customer satisfaction.

lighted wash wheel, carwash, foam, brushes