Workplace safety violations lead to fine
THORNWOOD — The fine comes after an OSHA inspection.
Crafting a customer-centric culture, part 2
Shopping or conducting business should not feel like a chore best avoided: it should be an enjoyable experience, one that your customers desire to repeat.
Ice cream parlor located inside hand-wash business
PHOENIX — Hersey’s ice cream is available for waiting customers.
Crafting a customer-centric culture
Focus on the customer service experience from point-of-entry to point-of-sale to increase a business' growth and retention.
What is the primary reason(s) you use carwash.com?
BIRMINGHAM, Ala. — In an ongoing effort to bring our readers the content they are interested in, let us know why you use our website. This help us understand what
Windshield wiper blades show support for breast cancer awareness
PINE BROOK, N.J. — A company offers pink wiper blades so customers can show their support in October.
SONNY’S partners with Car Wash Specialists
TAMARAC, Fla. — The new partnership means greater support and more expertise for customers.
The good, the bad and the ugly sides to customer service
I have written before about Yelp and how it can be a thorn in every business owner's side, or a blessing in a not-so-disguised format. A bad review can lead to a positive change, or a chance for you, as a business owner or manager, to come across as composed, reflective and repentant.
Final day: Complete PC&D’s detailing survey for a chance to win
Detail shop owners will be entered for a chance to win a $50 Visa gift card by filling out a survey about their business.
Sneak peek: Creating customer loyalty
As a carwash operator you are constantly looking at your wash and what you need to fix or replace to give your customers a clean car and an overall good experience. If you have an older wash a fresh coat of paint, doing preventative maintenance…
Survey shows carwashes make people happy
MANCHESTER, England — A study shows that a clean car makes people feel better about themselves, according to Bt.com.
How to Start a Carwash: Got coffee?
When Danny Marz opened The Pit Stop Carwash in 2013, he couldn’t help but wonder what to do with the empty space 200 feet away from the building.
