One thing that I have found at car washes I visit, is that often the ones that do the best have a team atmosphere. Not just any team atmosphere, but a group of highly motivated people working towards a common goal.
How do you get your team working towards a common goal? Ask yourself, do you have company goals? If so, are they posted for everyone to be see? Do you have a mission statement for your car wash? Does every employee have a job description? Mission statements and job descriptions should be part of a company’s goals. In order to do a job well, each person needs to know exactly what their job is. Every job has three (3) core elements, so let’s look at a sample job description that contains these elements.
CUSTOMER SERVICE ATTENDANT (CSA)
|The purpose of a job is the primary reason that the job exists.
The purpose of the CSA is to provide a safe, speedy, clean, and friendly experience to the car wash customer.
|Key results are the results to be obtained that fulfill the purpose of the job. Those results also are the basis upon which employees are evaluated.
|Key activities are the activities that are routinely performed to obtain the desired results of a position. Following the procedures outlined for these activities is also important in evaluating a person’s job performance.
Motivating your employees toward a common goal can be a challenging task. Establish clear and concise job descriptions for your employees and you are likely to be surprised at the results.
Robert Andre is the President of CarWash College™. Robert can be reached at [email protected]. For more information about CarWash College™ certification programs, visit www.CarWashCollege.com or call the registrar’s office at 1-866-492-7422.