According to a post from Dec. 30, 2014, on the U.S. Bureau of Labor Statistics’ website, “Jobless rates were lower in November than a year earlier in 341 of the 372 metropolitan areas, higher in 27 and unchanged in four. Nonfarm payroll employment was up in 313 metropolitan areas over the year, down in 55 and unchanged in four.” After years of a much bleaker jobless rate environment, it appears that more businesses are adding staff and hiring once again. Hopefully you were not impacted too greatly by the past decade of economic sputter.

But for many carwash owners and operators, the ability to hire is welcomed. Now, do you remember how to hire correctly? Although many carwash owners and operators base hiring decisions on money, you should be aware of a few things before, during and after the interview process.

Hiring can be viewed as your business’ way to plan for success. Carwashing is a customer service business. Without quality, motivated employees, regardless of job description or title, repeat customers and word-of-mouth advertising are at risk. Research indicates—after considering the total cost of hiring—hiring the wrong person for the job can cost an employer as high as ten percent of that person’s salary.

Be prepared to hire and motivate future employees from the first minute you meet them. Your attitude and seriousness about the interviewing process should match the candidate’s.