Wash Wisdom: Communicating with employees during change - Professional Carwashing & Detailing

Wash Wisdom: Communicating with employees during change

Keeping employees engaged is all about giving them information.

According to the article “6 Communication Tips to Keep Employees Engaged During Change” by contributor Tris Brown on www.td.org, employees are often resistant to change and can struggle to stay engaged during those times. However, when change is properly communicated, it can be exciting instead of uneasy. As such, Brown offers six tips on how to communicate with employees during times of change:

  • Be open and honest about the reasons for change. If you want employees to stay engaged, don’t try to protect them from what’s happening. You can make sure they understand why there is a need for change by being direct and upfront with them. This approach will also keep the rumor mill from turning.
  • Start from the top. Significant change involves the leadership’s commitment, involvement and modeling. Employees should hear about any changes directly from leaders first. Ideally, the initial announcement should be made to all employees in person via the CEO, and then two-way discussions can be held between employees and their other supervisors.
  • Explain how the changes will affect employees. Employees want to know how changes will affect them personally — will they have role changes, new bosses and so forth? Since many employees will be concerned about the future, understand that there will be an emotional component to their reactions. Take the time to tell them the specific benefits they will receive during the change as well as any bad news. It is also critical to thank employees for their cooperation, patience and loyalty.
  • Provide a step-by-step plan. Tell employees what exactly is going to happen and when. The more they know to expect, the more at ease they will be. However, don’t just tell them what you know ­­— also tell them what you do not yet know and when you expect to receive further information.
  • Provide employees detailed instructions. Once employees understand the overall plan, they will want to know where they specifically fit into the scheme of things. If some employees will be more necessary for change than others, you can target more customized messages to the various audiences.
  • Give employees time to digest. This is the most crucial step to keeping employees engaged. Give them opportunities for two-way communication where employees can ask questions and get real, specific answers. Face-to-face meetings are best in these instances, although anonymous surveys can help too.

Read the original article here.

You May Also Like

Apps of opportunity and convenience

Groundbreaking trends in carwash mobile e-commerce.

A huge part of building a successful carwash brand is customer service. And at the heart of exceptional customer service is convenience. Carwash technology is constantly evolving to deliver greater customer convenience. The newest frontier in this quest is mobile e-commerce. Once an afterthought or a nice add on, having a mobile e-commerce presence is now a must for any carwash organization hoping to build customer loyalty and satisfaction.

Tips for managing your finances as a carwash owner

Ways to maximize your money as a carwash business owner by Dr. Enoch Omololu.

Leveling Up Operations

Being a top-notch operator requires an investment in education.

When is the right time to sell your carwash?

What to consider if you are thinking about selling.

Introducing PC&D’s Inaugural Champions of Charity Class

These companies continue to make an impact in the world every day.

Other Posts

D&S hires Bill Linzy as national truck and fleet wash sales manager

High Ridge, Mo. — As national truck & fleet sales manager, Linzy will focus on client acquisition for the company’s IQ MAX large vehicle wash system.

Bubble Bath Car Wash, Meals on Wheels partner for the holidays

SAN ANTONIO, Texas — The carwash company and the organization delivered handwritten Christmas cards and meals to homebound seniors.

Washing fleet vehicles: meeting a new generation’s needs

The addition of taller vehicles to the market has been the impetus behind wash solutions.

truck wash, semi, fleet, carwash
Leading women in carwashing: Ellie Rhodes and Julie Wilkins

Getting to know this mother and daughter team.

Ellie Rhodes, Julie Wilkins