Coaching Employees
In a follow-up to last months management tip, this month I am going to cover some of the basics of coaching.
Who’s The Best
I would say, one of the questions I get with the most frequency when I talk about chemical is “Who is the best”?
Reverse Osmosis System (RO)
At CarWash College™ we teach preventive maintenance. This month we are going to talk about maintaining the RO.
Enhance Your Customer Service – Give ‘Em the Pickle
This tip was originally published in 2009, but after a recent conversation with a client I thought it was important to share it again.
Making the Connection
There is a lot of talk these days about “enhancing the total customer experience”.
Clean Walls
This month we are going to talk about maintaining the walls of the car wash tunnel.
Time for a Spring Tune-up
Spring is a great time to clean out and spruce up all kinds of things: your closet, your car, your house … and probably your carwash.
Reducing cost per Application
This month we are going to talk about maintaining your chemicals.
Count Up the Reasons Why
A great thing about the carwash business is the quest to find that perfect mix of location, equipment, services, and marketing that will maximize sales, build customer loyalty, and deliver profits to the operator who ‘gets it right’.
Maintaining a High Pressure Wheel Cleaner
This month we are going to talk about maintaing a high pressure wheel cleaner.