Staying Ahead of Your Competition
It can seem like a never ending task… it is! Staying ahead of the competition requires work.
How Do You Evaluate Your Wash?
Do you know that every supplier of chemicals should and can provide a written evaluation report that tells you what your chemical usage, costs, strengths and cost percentages are for your wash?
The Interview Process – Part 1
This month I am presenting part one of a two-part tip – The Interview Process.
Pick a Partner or Two and Peak Your Profit
Car wash operators are always looking for new ways to increase their revenue and drive more business into their sites.
Dress for Success
You’re waiting to enter the conveyor of Express Car Wash A.
Keeping Employees Motivated to Perform
While attending the recent ICA show I had the opportunity to talk to quite a few CarWash College graduates.
The Importance of Job Descriptions
One thing that I have found at car washes I visit, is that often the ones that do the best have a team atmosphere.
Effective Communication Part 2
Because communication is a human interaction, many barriers to effective communication are at work.
Effective Communication Part 1
Building relationships with employees and customers depends in large part on our ability to communicate effectively.
How to Handle Damage Claims
From time to time damage claims will be made at your car wash. In order to handle damage claims, both real and imagined, there needs to be a standard, clear, and consistent way of assuring they are handled correctly.
Repairing damage caused by acid rain
An automobile comes to your detail business with chemical etch marks. They could be water spots, pits or pin holes in the finish. How do you begin the repair