Steve Gaudreau, Author at Professional Carwashing & Detailing - Page 2 of 2
Boost your brand loyalty

Establishing brand loyalty when customer interaction is extremely limited is one of the biggest challenges facing any carwash.

A carwash manager’s guide to success

Because of the basic nature of this complex business, a manager’s job is particularly challenging.

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Read April’s cover story: Better people = better results

The story was written by acclaimed industry veteran and expert, Steve Gaudreau.

Better people = better results

The Situation Both the ownership and management were extremely frustrated. The constant turnover at this small chain of exterior express carwashes of attendants, supervisors, and managers was burning them out.

Read the January cover story: Creating a great organization

Learning the three secrets to carwash success: Hiring right, training right and managing right.

Creating a great organization

How do you create a great team of people in any business? Most management theorists tell us that there are three critical areas to focus on. First, hire people whose

An Industry Perspective: Defining automated flex serves

Decoding the often misunderstood term and carwashing model.

Managing a conveyor carwash: Exceptional performance

The third and final article in a three-part series on the elements needed to create exceptional performance in a carwash general manager.