Dress for Success
You’re waiting to enter the conveyor of Express Car Wash A.
Keeping Employees Motivated to Perform
While attending the recent ICA show I had the opportunity to talk to quite a few CarWash College graduates.
The Importance of Job Descriptions
One thing that I have found at car washes I visit, is that often the ones that do the best have a team atmosphere.
Are You Under Pressure?
How 5 Minutes of Your Time Can Give You Insight as to how Accurate Your Chemistry is Being Dispensed
Effective Communication Part 1
Building relationships with employees and customers depends in large part on our ability to communicate effectively.
How to Handle Damage Claims
From time to time damage claims will be made at your car wash. In order to handle damage claims, both real and imagined, there needs to be a standard, clear, and consistent way of assuring they are handled correctly.
Coaching Employees
In a follow-up to last months management tip, this month I am going to cover some of the basics of coaching.
Who’s The Best
I would say, one of the questions I get with the most frequency when I talk about chemical is “Who is the best”?
Reverse Osmosis System (RO)
At CarWash College™ we teach preventive maintenance. This month we are going to talk about maintaining the RO.
Enhance Your Customer Service – Give ‘Em the Pickle
This tip was originally published in 2009, but after a recent conversation with a client I thought it was important to share it again.