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Serving up customer satisfaction

These 10 tips for handling complaints can transform unhappy customers into customers for life.
These 10 tips for handling complaints can transform unhappy customers into customers for life.
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Boosting sales during the holiday season

Some operators have found that bundling an assortment of products — many of which are already sold through their...
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Watch the weather, watch your towels

Find out why rainy weather can have a negative effect on your towels.
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Break this bad habit: Being too professional

Yes, there is such a thing! Think about it: Do you see your clients as business opportunities and sources of income...
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Buffing for the final finish

Using the wrong buffer, the wrong product, and/or the wrong buffing pad can quickly add swirls to any finish.
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Why you shouldn't completely dry your towels

Don’t over-dry the towels. Find a washer with a very good extractor, says Ira Feinberg...
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Vending machines offering more options

Read how these machines have evolved and are offering more and more options to appease customers.

Ways to save energy

There are simple things you do at your business that will save you money, water, and energy.
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Thinking of offering PDR?

PDR (paintless dent repair) can be a popular service offered at your detail shop...
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Turning slow months into growth months

How to bring in more cars during the slower times of the year.