Continuing to part two of our series, we look further into the skills needed to engage customers. These can be combined with up to date technology to create a wash experience that will keep customers coming back time and time again. Inc.com offers eight more abilities that should be refined to win over business partners, investors and loyal patrons.

  1. Presentation – Convey your passion and enthusiasm in a presentation, and don’t be late or run too long, notes the article.
  2. Confidence – Confidence will show customers how positive you are, shares the article. This way you can let customers know why your business is unique and special.
  3. Knowledgeable – Why are trying to sell your services and products to customers? Know what you want customers to take away from your carwash experience and be able to answer their questions.
  4. Selflessness – It’s not just about carwashing, it’s about your customers. According to the article, everything from policies and warranties, to operating hours and promotions should be customer-focused.
  5. Accessibility – Go the extra mile for your customers, reports Inc.com. Give them what they want, when they want it.
  6. Involved – Eighty-nine percent of entrepreneurs support charitable causes, says the article. Clients with similar values may align themselves with the organization. Charitable support shows an organization is invested in its community.
  7. Be Concise – Don’t lose people’s attention, states the article. “Cut the fat and stick to the basics.”

Click here to read the entire article.

Click here to read part one of the article.