Manage wait times to grow profits and happy customers - Professional Carwashing & Detailing

Manage wait times to grow profits and happy customers

BIRMINGHAM, Ala. — Avoid the negative review and lost revenue that long lines can cause.

BIRMINGHAM, Ala. — Customers waiting in long lines to get their cars washed can get angry, and extended wait times can lead to bad reviews and lost revenue.

Wait line management, or queue management, can allow carwashes to avoid customer complaints and reap the profits of a busy wash day. Carwashes can design their own systems to help them manage this process. Station Auto Wash designed a timer system to help it keep customers moving through the line.

Customers do not like to wait in long lines without an explanation of why they are waiting so long. Weather conditions, exhaust smells, medical conditions and even hunger can lead customers to become agitated.

Read also: Secrets to staying cool under pressure

Customers can be comforted by being kept informed of how much longer they will wait in line. Basic systems include:

  1. “Take-a-number” tickets
  2. Hard-wired buttons that service personnel use to advance numbers
  3. Flashing indicator lamps to identify open spots

More advanced systems using wireless controls and memory can also help track customer numbers.

Click here to read the entire article.

You May Also Like

Overbuilt markets

How the carwash business becoming a subscription industry changed this term’s definition.

carwash, tunnel

As everyone now knows, financial success in the carwash industry has become synonymous with the number of unlimited wash club (UWC) subscriptions that each location is able to secure and maintain. Carwash locations have even been able to transcend mediocre operational performance by signing up large numbers of UWC members. The result of this evolution into a subscription business is that the definition of an overbuilt market has changed. 

Inflating employee turnover

Many retailers continue to face labor shortages and higher associated costs.

businessman, broke, inflation, high costs
Driving repeat carwash business

Focusing on customer satisfaction can boost profits.

It’s the carwash pits

Preventing contaminated water from stinking up your carwash.

Mentioning the mentors

People who are making an immeasurable impact every day.

Other Posts

New carwash marketing agency opens in South Florida

MIAMI — The agency’s team of experts will work closely with clients to create custom solutions to improve their overall brand image and increase their online visibility.

Consistently clean, consistently dry, consistently shiny

The one thing consistent is inconsistency. 

Sonny's CarWash College
Wash Talk ep. 139: Exec. Series — Coinless

Coinless cofounder Shan Larsen discusses the challenges of moving vehicles efficiently and how technology has improved that process.

Additional profit center: rust removal

Should your carwash offer a rust removal and prevention service?

rust, car, rust removal