customer service Archives - Page 26 of 29 - Professional Carwashing & Detailing
Making your coffee better than the average Joe

When Danny Marz opened The Pit Stop Carwash in 2013, he couldn’t help but wonder what to do with the empty space 200 feet away from the building.

Effective coffee marketing at the carwash

Carwashes and coffee go well together, which is the reason that so many washes have at least some coffee component to their business.

Around the Industry – June 2015

News from around the car care industry.

What customers really think about carwashes … and what you can do about it.

Any kind of feedback, whether it’s constructive criticism, straight-up praise or heated ire can make your business better.

PC&D’s 2013 Detail Industry Benchmark Survey Report

The 2013 survey is made possible by the owner/operators who took the time to answer the online survey during the months of June and July of 2013.

Vending machines offering more options

Vending machines are a staple for most carwashes. These machines are ubiquitous at self-serve bays and offer everything from cleaning products to beverages. According to Kent Mcguire, president of Car

Creating happy wash employees

Equipment is critical in the world of automated carwashing, but a car care business’ on-site employees are equally important. Though vibrant signs, colorful brushes and functional vacuums draw drivers in,

Happy Days named best carwash

MISSOULA, MO — Happy Days carwash was named Best Car Wash…

Lessons from watching a carwash fail

ROCKVILLE, MD — Trash was not picked up, the grass turned brown and the power was shut off.

Supplier survey reveals current detailing trends

BEAVERTON, OR — The results were gathered from 60 car detailers, PDR techs and interior techs.

Comments roll in on bumbling Utah lawmaker

SALT LAKE CITY — Representative Eric Hutchings swiped his credit card at a self-serve carwash but forgot to hit the stop button.

And the best carwash in Minnesota is…

MINNEAPOLIS — The business has seen a steady stream of cars over the past three decades.