An infographic titled “The Top 8 Customer Experience Trends in 2016,” created by The Service Manager, explains that the focus for 2016 is customer experience, highlighting eight key trends businesses should consider in order to stay competitive.

“If last year was the year of the employee, 2016 is the year of the customer. With executives finally beginning to understand that customer service is a competitive differentiator, businesses can expect an amazing year for customer experience,” says David Younger in the article accompanying the infographic. “As new waves of predictions wash ashore, increasingly high expectations on savvy marketers to plan out bulletproof strategies come. This year no longer centers on features or price, but on providing flawless experiences to customers.”

As any savvy carwash owner knows, customer experience reigns supreme in this industry. Make sure to peruse through Professional Carwashing & Detailing’s Digital Archives and Carwash.com for the latest trends, tips and techniques to boost customer satisfaction — which in turn cultivates a thriving, repeat customer base.

Check out The Service Manager’s infographic below for the top eight customer experience trends in 2016, which include: self-servicing, varying channels to communicate to customers, a continued boost in mobile, the Internet of Things (IoT) as a customer service tool, customer support through social, the importance of analytics, the advantages of wearable technology and social responsibility.

You can also find the infographic, as well as more information, here.