HOUSTON — Full Throttle Performance Products announced Robert Potetz as its grand prize winner of the 2019 Full Throttle Tech U™ Training & Rewards contest during a Jan. 22nd award presentation at Rain Forest Car Wash and Lube in Cypress, Texas, according to a press release.
For his service efforts, Potetz collected the grand prize of $10,000, the release continued.
During the year-long contest, now in its fourth year, he completed training and became a certified Tech U™ service advisor, helping customers improve the performance of their vehicles, the release noted.
The top 40 contestants are awarded $20,000 in prizes, the release added.
“I really believe in the Tech U™ program,” said Potetz. “There is a lot of product training out there, but there isn’t any sales training out there for service advisors. Full Throttle trains us to check every car every time and helps us diagnose and recommend what’s best for the customer.”
Potetz has only worked at Rain Forest Wash & Lube for about one and a half years as a shop manager, but his boss and company owner, Joe Hafeez, tapped Potetz to bring a renewed focus on the customer experience following his own acquisition of the full service carwash and lube business just two years ago, the release noted.
“It’s hard to find good employees and managers,” added Hafeez. “You have to be a good communicator with the customer around their vehicles. This training has made us successful at providing a good experience.”
ITW Professional Automotive Products developed and introduced the contest in 2016 as part of a comprehensive training program for service advisors and technicians involved in the quick lube business, the release stated.
The national Tech U™ Training and Rewards program is free and consists of six courses: Fuel System, Oil System, Transmission, Cooling System, Power Steering System and Wiper Blades, the release noted.
“It’s great to see this employee program take off,” said Joe Farr, director of sales WD/Quick Lube Division for ITW Professional Automotive Products. “This is not an owner program, but it is a free tool every owner can use to help techs properly recommend services to customers. Everyone in the industry should enroll.”
The 2020 Tech U™ Training & Rewards contest is now underway, the release added.
When an employee sells a Full Throttle service, he or she can redeem points towards cash and compete for the grand prize of $10,000 or 40 secondary prizes, the release concluded.
Visit www.fullthrottleproducts.com for more information.
