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Ten tips for effectively handling customer complaints, part two

Listening and valuing the customer can help find the right solution.


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Send in your detailing photos for our monthly contest

BIRMINGHAM, Ala. — One winner each month will win $100 worth of Stoner detailing products.


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Take our Tire Care and Protection Survey

Tell us about your practices when it comes to tire care, and you could win a $50 gift card!


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Boost holiday sales with automotive gifts

HARTFORD, Conn. — With a marketing push and a little creativity, detailers can get in on the holiday shopping rush.


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Belmont Car Wash & Detailing: Five decades of success

One carwash calls on exceptional service and staff stability to stand the test of time.

Belmont Car Wash & Detailing celebrates 50 years in business with a radio appearance and pricing rollbacks.


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Creating a diverse marketing strategy

Design and development rules for promotional materials and advertisements.

Today’s consumers see thousands of advertisements each day, so a consistent marketing strategy is crucial to setting yourself apart from your competitors.


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Create new opportunities with cross-marketing

Services and operations run smoothly. Now increase your customer counts with mutually beneficial partnerships.

Partnering with other businesses can up your customer and wash numbers, but sharing customers also means carwash owners need to do their due diligence.


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Stoner winner received $100 in products for clean carpet photo

The first winner in our monthly contest will be unveiled in our upcoming November issue.


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Stoner chooses first winner in monthly detailing contest

View the "before" photo that won $100 worth of Stoner products.


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How to start a carwash: Setting up social media, part 1

Though everyone begins on equal ground when starting up on social media, there are tactics to build an audience.


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