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Detailing

Know your soil; know your extractor

From the June 2010 issue of Professional Carwashing & Detailing. It should go without saying that in order to properly clean carpets and fabric upholstery a detailer should know the
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Controlling labor costs

Editor’s Note:The following article first appeared in the January 2009 issue of Professional Carwashing & Detailing magazine. Detail operations, like all businesses today, are faced with declining sales
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A very fine towel

Editor’s Note: This article is taken from a previous issue of Professional Carwashing & Detailing®. If you would like to submit an article or topic idea for the Management Tip
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Treat and repair windshields the right way

Editor’s note: This article originally appeared in the September 2005 issue of Professional Carwashing & Detailing. If you would like to submit a tip or an article idea, please e-mail
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How to handle customer complaints

If you’ve been in business for any length of time, you’ve experienced customer complaints. Many business owners tend to react to customer complaints with a certain amount of anxiety, but
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Targeting the affluent

I noticed lately that a lot of businesses have taken a “Button down the Hatches” approach while hoping at the same time this recession blows over as quickly as possible.
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Why paints fade

Editor’s note: This article originally appeared in the April 2008 issue of Professional Carwashing & Detailing. If you would like to submit a tip or an article idea, please e-mail
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Maintaining exterior trim

Thirty years ago, the trim on most cars was chrome. It was shiny and strong. It added flair and color to the old classic. However, the chrome days of old
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Turning apathetic customers into advocates

Customers; they can make you or they can break you. In today’s industry of fierce competition, simply satisfying your customers is no longer enough -- not if you want to
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Eleven steps to great customer service

Whether prepping or drying a car, answering the phone, fixing a problem, selling a retail product or reconciling an unpaid invoice, the quality of the interaction between one human being
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