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Detailing eNews

Serving up customer satisfaction

These 10 tips for handling complaints can transform unhappy customers into customers for life.
These 10 tips for handling complaints can transform unhappy customers into customers for life.
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Criminal background checks: Recent litigation

Recent litigation has placed new restrictions on businesses that utilize pre-employment checks.
There has been a growing legal trend that makes it more and more risky for employers to utilize criminal background checks.
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Hurricane increases used car demand, prices

MCLEAN, VA — NADA predicts the boost in used-vehicle demand will result in higher prices in December.
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What do detailers expect in 2013?

From impulse sales items to stocking stuffers

Displays, placement and proper pricing help detail shops in pushing impulse profits and increasing customer traffic.
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Serving up customer satisfaction

These 10 tips for handling complaints can transform unhappy customers into customers for life.
These 10 tips for handling complaints can transform unhappy customers into customers for life.
Read More

The 10 steps of carpet extraction

Carpet extraction, also called deep or restorative cleaning, will remove the soil accumulation that vacuuming alone cannot.
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Seven facts to breathe life into your business, part 1

Doomed from the start. If you’re an entrepreneur or an entrepreneur-hopeful, it’s probably difficult to keep those four words from causing you to second guess your every move.
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Where to find customers who pay top detailing rates

Car shows, car club meet-ups and race tracks are full of people who pay well for a clean and shiny car.
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How to prepare a vehicle for cold weather

CHICAGO — Detailers should let customers know that taking the proper planning steps before winter hits will help protect a car from damage.
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