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Articles by Phillip Lawless

Engaging every customer

How the Auto Spa full-service chain created carwash success using surveys, service and consistency.
Phillip Lawless
How the Auto Spa full-service chain created carwash success using surveys, friendly service and consistency.
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Engaging every customer

How the Auto Spa full-service chain created carwash success using surveys, service and consistency.
Phillip Lawless
How the Auto Spa full-service chain created carwash success using surveys, friendly service and consistency.
Read More

Dec. Cover Story: Looking forward, looking back

Operators should prepare for the new year by looking to — and learning from — the industry challenges of 2012.
Phillip Lawless
Operators should prepare for the new year by looking to — and learning from — the industry challenges of 2012.
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From impulse sales items to stocking stuffers

Phillip Lawless
Displays, placement and proper pricing help detail shops in pushing impulse profits and increasing customer traffic.
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Embracing the unexpected

Learn why the Bubbles Hand Car Wash chain made a surprising turn into the express market.
Phillip Lawless

A powerful carwash brain

Improve service, increase security and realize savings using the tools provided by modern point-of-sale systems.
Phillip Lawless

Looking forward, looking back

Operators should prepare for the new year by looking to — and learning from — the industry challenges of 2012.
Phillip Lawless

PC&D exclusive: Video visit to Blue Rain Express Car Wash

Phillip Lawless
Managing Editor Phil Lawless visited a $3 million wash in Pelham, AL to learn about the tunnel technology.
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Maintaining a mobile business

Carbuffs’ regular maintenance programs prove popular with customers and ease employee scheduling.
Phillip Lawless

Brushing up on traditional tools

Updates and new designs show brushes and wands are not immune to innovation.
Phillip Lawless