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Articles by Phillip Lawless

Perfecting your pet wash

Payment options, location and additional products all improve customer spending at this profit center.
Payment options, location and additional products all improve customer spending at this profit center.
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Learning, inventing and teaching

How Richard Lin’s cross-country drive planted the seeds for business success, product innovation and detailing videos.
How Richard Lin’s cross-country drive planted the seeds for business success, product innovation and detailing videos.
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New and like-new dryers

Here are a few facts about new dryer systems and ideas for improving older technology.
Presenting a few important facts about the newer dryer systems available and ideas for improving older technology.
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Blog: I need winter weather inspiration

A newspaper profiled Destry Lee, a carwash manager who regularly runs a carwash operation in dead-cold Muncie, IN.
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OSHA: Regulations, enforcement and citations

What car care operators need to know in preparation for today’s frequent inspections.

Changing the channels

In the crowded world of marketing choices, which options make the most sense for carwash owners today?
In the crowded world of marketing choices, which options make the most sense for carwash owners today?
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Ahead of the pack

This Texas flex-serve stands out in a crowded market due to customer service, technology and sodas.

Engaging every customer

How the Auto Spa full-service chain created carwash success using surveys, service and consistency.
How the Auto Spa full-service chain created carwash success using surveys, friendly service and consistency.
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Engaging every customer

How the Auto Spa full-service chain created carwash success using surveys, service and consistency.
How the Auto Spa full-service chain created carwash success using surveys, friendly service and consistency.
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Dec. Cover Story: Looking forward, looking back

Operators should prepare for the new year by looking to — and learning from — the industry challenges of 2012.
Operators should prepare for the new year by looking to — and learning from — the industry challenges of 2012.
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