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Articles by Phillip Lawless

Changing the channels

In the crowded world of marketing choices, which options make the most sense for carwash owners today?
In the crowded world of marketing choices, which options make the most sense for carwash owners today?
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Ahead of the pack

This Texas flex-serve stands out in a crowded market due to customer service, technology and sodas.

Engaging every customer

How the Auto Spa full-service chain created carwash success using surveys, service and consistency.
How the Auto Spa full-service chain created carwash success using surveys, friendly service and consistency.
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Engaging every customer

How the Auto Spa full-service chain created carwash success using surveys, service and consistency.
How the Auto Spa full-service chain created carwash success using surveys, friendly service and consistency.
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Dec. Cover Story: Looking forward, looking back

Operators should prepare for the new year by looking to — and learning from — the industry challenges of 2012.
Operators should prepare for the new year by looking to — and learning from — the industry challenges of 2012.
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From impulse sales items to stocking stuffers

Displays, placement and proper pricing help detail shops in pushing impulse profits and increasing customer traffic.
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Embracing the unexpected

Learn why the Bubbles Hand Car Wash chain made a surprising turn into the express market.

A powerful carwash brain

Improve service, increase security and realize savings using the tools provided by modern point-of-sale systems.

Looking forward, looking back

Operators should prepare for the new year by looking to — and learning from — the industry challenges of 2012.

PC&D exclusive: Video visit to Blue Rain Express Car Wash

Managing Editor Phil Lawless visited a $3 million wash in Pelham, AL to learn about the tunnel technology.
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