Family strives for exceptional customer service with carwash, lube business - Professional Carwashing & Detailing

Family strives for exceptional customer service with carwash, lube business

POWAY, Calif. — The business believes employees and customers should get the same day off, so it is closed on Sundays.

POWAY, Calif. — The three Farida brothers have owned Touch of Class Auto Care since 2006, and now they are getting even more hands-on with their business, according to Pomerado News.

Rafi, Rony and Larson Farida have owned several businesses in the area since 1984, but Touch of Class was their first auto care business, said the article.

The carwash is open to the public from 8 a.m.-5 p.m. six days a week, and the lube center opens one hour earlier. The brothers are closed on Sundays so employees can spend time with their families or go to church if they wish, stated the article.

“Everyone needs a day off, and the best way (for us) is to have everyone take the same day off, so we can focus on every customer six days a week,” said Larson Farida, in the office.

Read also: Crafting a customer-centric culture

Another way the brothers take care of their customers is by offering free exterior carwashes with the $19.99 oil change.  Farida says a lot of customers are surprised by this, noted the article.

“We also offer free brake inspection and free minor inspections, without even purchasing anything. Just a quick look, that we offer as a personal touch,” Farida explained in the article.

Employees are also trained, and they use headsets to stay connected.

Click here to read the entire article.

You May Also Like

Arkansas softball star highlighted in ZIPS Car Wash Convos™

FAYETTEVILLE, Ark. — Hannah Camenzind shares stories about pranks with her twin sister, her take on Bogle Park and more in her episode.

Arkansas softball star highlighted in ZIPS Car Wash Convos™

FAYETTEVILLE, Ark. — ZIPS Car Wash announced in a press release it released its final Razorback episode today in Season 2 of Car Wash Convos™ featuring University of Arkansas Softball’s sophomore pitcher, Hannah Camenzind.

Hannah’s twin, Lauren, was featured in March with host Taliyah Brooks, University of Arkansas alumni and track & field star for the Razorbacks.

OPW announces Dover Scholars Program winners

HAMILTON, Ohio — This prestigious scholarship, part of the Dover Foundation, supports students as they pursue higher education.

OPW announces Dover Scholars Program winners
Vizza Wash, LP acquires and rebrands Wet-N-Jet

SAN ANTONIO — Rebranded as The Car Wash Express, the company promises unparalleled convenience and customer satisfaction.

Vizza Wash, LP acquires and rebrands Wet-N-Jet
PRT launches 30 new products on Complete Strut Assemblies

BUFORD, Ga. — The new items represent more than 10 million vehicles in new coverage and come to expand the PRT portfolio in the North American aftermarket.

PRT launches 30 New Products on Complete Strut Assemblies
Greenhill Car Wash opens its sixth Delaware location

GEORGETOWN, Del. — The new carwash features a tunnel wash with a ‘Dry and Shine’ finish and free vacuums for customers.

Other Posts

California car detailer making waves on TikTok

HUNTINGTON BEACH, Calif. — Jessica Tran, a California car detailer, skyrocketed to fame on TikTok, amassing over 1.7 million followers.

Renowned racing icon launches Valentine Performance Detailing

BRAINTREE, Mass. — RJ Valentine is starting a new collection of car care products designed to elevate automotive excellence.

Renowned racing icon launches Valentine Performance Detailing
SB3 Coatings certifies first master trainer representing Puerto Rico

LEBANON, Pa.— Discover how Christian Rosa-Garcia from San Juan, Puerto Rico, became an exclusive master trainer for SB3 Ceramic Coatings.

SB3 Coatings certifies first master trainer representing Puerto Rico
PC&D welcomes Kyle Alexander

AKRON, Ohio — Kyle Alexander joins PC&D after three years in television news where he was a multimedia journalist and meteorologist.