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Articles by Phillip Lawless

The value of information

Point-of-sale systems improve profits by recording customer patterns and providing pertinent data.
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Vacuums: The death of free vacuums?

Additional charges increase the importance of vacuum appearance, upkeep and payment options.
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A tale of two very different lobbies

As the modern carwash has evolved, so too has the carwash lobby. Gone are the rustic lobbies of the past, where customers were lucky to find a rickety chair
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It’s alive! It’s alive!

Well, here we are … it’s finally finished. The creation of the new carwash.com was a large and sometimes daunting experiment. Its formation took a concerted effort by a number of people...
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Expecting the unexpected

Marketing prowess and on-site experiments have helped quirky Paradise Car Wash succeed.
Plato’s ancient saying is widely known: Necessity … is the mother of invention. And if ever there was an era in the carwash industry that called out for invention and new ideas, it was the past few years.
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10 tips to prevent dryer problems

Presenting the best ways to guarantee an optimal performance from your dryer.
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Profile in Success: Following the path

Marcus Kittrell's winding car care travels led through every wash format before express success.
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Profile in success: The perfect game

Curb appeal and a unique conveyor helps an ace pitcher succeed in his rookie carwash season.
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Catching up with chemistry

Taking the time to try new chemicals and monitor titration can pay off for cash-strapped owners.
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Software syncs up

Presenting the top 8 things you need to know about today's software.
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