PC&D Unscripted 17: Effective use of customer contact information - Professional Carwashing & Detailing
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PC&D Unscripted 17: Effective use of customer contact information

Jason Baumgartner, president of Suds Creative by DRB, explains what carwash owners are not doing that they should be.

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In this PC&D Unscripted interview, Associate Publisher – Editorial Rich DiPaolo and Jason Baumgartner, president of Suds Creative by DRB, discuss what operators are not doing that they should be.   

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For instance, Baumgartner says, “One of the biggest pitfalls that we see [is] that a lot of operators will sacrifice the collection of customer contact information for the sake of operational speed.”

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