ZIPS Car Wash recognized by Newsweek for ‘Best in Customer Service’

ZIPS Car Wash recognized by Newsweek for ‘Best in Customer Service’

PLANO, Texas — This award recognizes 724 brands in 166 categories that go above and beyond when it comes to customer service and what that looks like in today's world.

PLANO, Texas — ZIPS Car Wash announced in a press release that the company was recognized as one of the “Best in Customer Service” in carwashing in the 2024 America’s Best Customer Service rankings recently announced by Newsweek. 

ZIPS ranked third in the parent category “Services: Personal Services, Home Care and Maintenance.”

Newsweek and the global market research and consumer data firm, Statista, recently released their sixth edition of America’s Best Customer Service 2024.

This award recognizes 724 brands in 166 categories that go above and beyond when it comes to customer service and what that looks like in today’s world.

ZIPS Car Wash has made the list for the first time this year, after new levels of consumer communication have been implemented by the growing brand.

“We’re very pleased to be recognized by Newsweek as one of the best in our industry for customer service and we’ve worked very hard to get here,” said Ryan Pashelinsky, director of customer care, ZIPS Car Wash. “Growing pains come along with any expanding business and we’ve taken some of our greatest challenges and turned them into victories with new systems in place to help us succeed and most importantly, to be readily available to assist our loyal customers,” he added.  

Over the last three years, ZIPS has implemented a customer service ticketing system to address every need in a timely manner, activated an online chat to address customer inquiries instantly and improved their membership experience by giving members autonomy to manage their unlimited carwash subscription service online, according to the release.

“It’s been a true team effort to get to where we are today and be recognized with this honor,” Pashelinsky added. “From our customer care center to our social media team and our local site teams — everyone has helped improve our communications and assist customers on a daily basis and I’m grateful for their commitment to excellence,” he added.

ZIPS Car Wash started with just two carwash locations in rural Arkansas in 2004 and has grown to over 280 locations across 25 states, with much of that growth happening in the last five years.

You May Also Like

Soapy Joe’s Car Wash launches Build a Ballpark promotion

SAN DIEGO — Through Sept. 30, Wash Club members can visit, collect and win, all to celebrate Magic Graphene.


SAN DIEGO — Soapy Joe's Car Wash, the family-owned carwash with locations across San Diego County, announced in a press release the launch of its newest promotion for wash club members: Build a Ballpark, featuring San Diego Padres' pitcher, Joe Musgrove.

Now through Sept. 30, Wash Club members can visit all 24 Soapy Joe's locations to collect exclusive Joe Musgrove air fresheners and qualify to win swag and cash prizes.

ZIPS Car Wash Louisville re-grand opening celebration

LOUISVILLE, Ky. — The celebration featured Folds of Honor Scholarship recipients, part of ZIPS partnership with the organization.

Mammoth Holdings opens Silverstar Car Wash in Illinois

DALLAS — Mammoth Holdings is expanding its multi-brand portfolio to 142 locations by opening this new Silverstar Car Wash location.

25th Mammoth location under the Silverstar Car Wash brand.
Quick Quack Car Wash celebrates opening in Brownsville, Texas

BROWNSVILLE, Texas — The award-winning carwash chain held a special fundraiser, offering free washes from July 3 to July 14.

Quick Quack Car Wash logo
ISTOBAL opens a new subsidiary in Hungary

VALENCIA, Spain — The leading vehicle wash and care solutions group has acquired CarWash Hungary to accelerate its growth in Eastern Europe.

Other Posts
DRB bolsters sales team with two new hires

AKRON, Ohio — Jason Wray and Shelly Eddy join the DRB sales team with years of experience, aiming to support tunnel carwash operator success.

Cheetah Clean Auto Wash to open 12th location

BOWLING GREEN, Ky. — Cheetah Clean Auto Wash expands to Gallatin, Tennessee, marking its 12th location set to open in October 2024.

WhiteWater Express celebrates four new locations

HOUSTON — WhiteWater Express Car Wash expands with four new locations in Texas and Michigan, reaching 114 washes across six states.

Metro Express Car Wash celebrates founder’s career in carwashing

BOISE, Idaho — Metro Express Car Wash celebrates founder Bill Martin’s 50-year career with Coffee and Cars event in Garden City, Idaho.