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Blog: Revenue is the most important metric

When I meet with an operator, I have learned to scale down my initial questions. To break the ice, and begin a...
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Blog: Upsets, mindsets and positive outcomes

The Hoosiers are out of the tournament, upset by a swarming Syracuse team. In truth, I thought Indiana was over-rated...
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Blog: Simple steps for handing Jeep Cherokees

Here is the simple truth: Not every Jeep is a carwash accident, but most carwash accidents are Jeeps.
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Blog: Step it up, sign up!!

This short piece is for the two regular readers of this blog who have not yet made definite plans to attend and participate in the upcoming The Car Wash Show™...
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Read April's cover story: Better people = better results

The causes of turnover and how to reduce it.
The story was written by acclaimed industry veteran and expert, Steve Gaudreau.
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Blog: This is the industry game-changer!

Important, game-changing ideas and events need time to develop. It took Churchill, Roosevelt and Stalin almost...
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Blog: Make this happen

Operators, you are in control of your fate. There are numerous challenges which you must encounter and overcome, for sure, yet I urge you to consider...
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iFLEX returns better than ever in 2013

Presented by Automotive Oil Change Association (AOCA), the International Fast Lube Expo (iFLEX), is taking place April 29-May 1.
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Blog: Consultants and coaches

Management consultants have been around for more than a half-century. Business coaches emerged at the start of this one. Management consultants are very...
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Blog: A collection of wacky commercials

My latest blog is a rundown of some impressive, and not so impressive, carwash commercials.
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