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Articles by Kate Carr

Company's coming!

October 11, 2010
My husband and I recently purchased our first home. Thrilling, I know. Only we made the mistake of timing our life-changing purchase right around the holidays. And then we added
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Driver Ed

October 11, 2010
How consumer education is luring home washers to professional carwashes.
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Great expectations

October 11, 2010
The topic of employee management was weighing heavily on my mind as I made my way home from the Western Carwash Association’s 28th Annual Convention and Trade Show this October.
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Gimme a break

October 11, 2010
As I sorted through the answers for this month’s Tides of Carwashing section, I became painfully aware that many readers are either unaware or confused about the small business considerations
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A carwash emergency

October 11, 2010
A few days ago, a friend of a friend called my cell phone in a dead panic. “Hey,” she said in a hurried voice, “you still work for a carwash,
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I've got good news and bad news…

October 11, 2010
I fielded a call the other day from a reader who was worried that Professional Carwashing & Detailing reported too much “bad” news in its e-Newsletter and that this might
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One operator's secret to success

September 8, 2010
Ask Shane Constable how he got started in the detail industry, and his answer is simple. “I kept getting fired,” he explained in a conversation with Professional Carwashing & Detailing.
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Successful management: A profile of Car Pool Detail

August 25, 2010
Spend an hour talking to Gina Budhai, managing partner of Car Pool Detail, and it’s not hard to see why her customers are willing to drive over hundreds of
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From complaint to compliment

August 4, 2010
Search any carwash or detail shop-themed bulletin board and you’re bound to notice one of its most common themes: Customer complaints and damage claims. From the comical to the
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When, why and how to fire employees

October 28, 2009
It’s as necessary as hiring, yet most business owners and operators don’t consider their plan for firing an employee until it’s too late. And in an industry with
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