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Articles by Kate Carr

Company's coming!

My husband and I recently purchased our first home. Thrilling, I know. Only we made the mistake of timing our life-changing purchase right around the holidays. And then we added
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Great expectations

The topic of employee management was weighing heavily on my mind as I made my way home from the Western Carwash Association’s 28th Annual Convention and Trade Show this October.
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Gimme a break

As I sorted through the answers for this month’s Tides of Carwashing section, I became painfully aware that many readers are either unaware or confused about the small business considerations
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A carwash emergency

A few days ago, a friend of a friend called my cell phone in a dead panic. “Hey,” she said in a hurried voice, “you still work for a carwash,
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One operator's secret to success

Ask Shane Constable how he got started in the detail industry, and his answer is simple. “I kept getting fired,” he explained in a conversation with Professional Carwashing & Detailing.
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From complaint to compliment

Search any carwash or detail shop-themed bulletin board and you’re bound to notice one of its most common themes: Customer complaints and damage claims. From the comical to the
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