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Articles by Chris McKenna

Surveying self-serve and in-bay automatics

Why self-serve and in-bay washes remain a good investment for potential wash owners.

Looking at the different bay wash models and comparing their main features.


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How and why express washing is taking off from coast to coast

It’s the summertime and here on the West Coast we are coming into warm, dry weather. We dodged a bullet by not having water restrictions enforced due to the drought conditions, and as the industry continues to grow, a lot of people have been contacting me about getting into the business.
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Consultant's Corner: Different components of the full-serve model

In the March issue, in the column titled: The ins and outs of various carwashes, we were examining the different components of the full-service model and all the different facets therein. We covered the first half of the different wash stations and processes that involve the welcoming area, the vacuum stations, and the drive–on area.


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New towel trends and innovations

Advice on how to make sure they're being used properly and efficiently.

The ins and outs of various carwash models

Carwash Consultant Chris McKenna breaks down the full-serve carwash model.
Carwash Consultant Chris McKenna breaks down the full-serve carwash model.
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Pricing, customer retention, and problem solving in 2014

Hi again everyone and happy new calendar year to you all; hope 2014 brings many new customers and sees you all off to a fine start.
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Picking and promoting the perfect detail department additions

Operators should look to customers’ cars for inspiration when it comes to selecting seasonal services.

New towel trends and innovations

Advice on how to make sure they're being used properly and efficiently.

New ways to boost sales and boost profits

Why you should consider streamlining your staff to bring in more customers.

Capturing extra dollars

How to identify and target those customers who are willing to pay more per visit.