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Articles by Chris McKenna

New towel trends and innovations

Advice on how to make sure they're being used properly and efficiently.

New ways to boost sales and boost profits

Why you should consider streamlining your staff to bring in more customers.

Capturing extra dollars

How to identify and target those customers who are willing to pay more per visit.

Fuels, power and trends

Exploring what’s new and what lies ahead for the carwashing and automotive industries.

How to handle the warmer months

Now that spring is here and summer is on its way, it’s important to know how to market your services.

The finer points of window cleaning

Setting up an organized system can prevent streaked windows and create repeat customers.

Picking and promoting the perfect detail department additions

Operators should look to customers’ cars for inspiration when it comes to selecting seasonal services.

Fleet accounts and the bottom line

Not only do these accounts provide reliable weekday traffic, but they also account for an upswing on the weekends

Midsummer DOs and DON’Ts

How to properly target your customer’s needs during the hot summer months.

Rough road ahead? Not if you stay alert

The future is hard to predict, but with rising gas prices and union discourse it's important to stay positive and be prepared.

Here we are again approaching another summer, and what a summer it's sure to be. As far as I can tell we are at one of those crossroad years with elections, soaring (ridiculous) gas prices and problems in the Middle East, just to name a few. Also, let's not count out the doomsday predictions for 2012. On the whole I think it will be a fairly normal year if you're ready for complete unpredictability.

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